The modern user of the Internet and mobile communications is becoming more and more attentive to suspicious links and messages. However, many still fall victim to scammers, going to sites and connecting paid subscriptions automatically. If you received a message with a link to a resource and you accidentally opened it, then read our article on how to disable paid options.
This site is faced by customers of the mobile operator Megafon. But this problem is observed in all operators. Inattentive users open dubious messages and visit sites, as a result of which they lose a certain amount from their balance.
What is this site?
The moy-m-portal website is a service for managing and maintaining paid subscriptions. The resource is owned by Megafon, so it is the clients of this company who are faced with a scam that uses this link. By itself, this site is not a subscription and it does not need to be turned off - the point is to go to your personal account and write off funds for gaining access. For example, you received a message with the following content:
It indicates that a subscription was issued, but you did nothing of the sort. Naturally, an inexperienced user will open a website with a personal account from the phone to see the payment or disable the option.
Expert opinion
Daria Stupnikova
Specialist in WEB-programming and computer systems. PHP/HTML/CSS editor for os-helper.ru site .
Ask Daria You do not need to click on links from SMS, otherwise you can be charged from 150 rubles for a one-time visit or connect a monthly payment.
If you have encountered such a problem and accidentally visited a malicious resource, then read our guide further.
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Disable Subscriptions
The first thing to do is to get rid of all paid services that you did not connect personally or through an operator. The easiest way is to go to your personal account on the official website or through the Megafon mobile application.
Log in using your number and password/code from SMS. Then open the "Services and options" section, where go to the "My" tab. There you will see a list of all paid and free services connected to your SIM card. Read them carefully and find positions you don't know. If the option can be disabled directly on the site, then do it.
If the disable function is not provided in your account, then remember the subscription code. Then send an SMS to 5151 with the text STOP XX, where XX is a unique paid service number.
Contacting Support
When you have secured yourself from further debits and automatic renewal of subscriptions, you should resolve the issue with the missing money. To do this, you can use one of the options:
- Call to the hotline. Dial 0555 from your mobile phone and inform the operator of the situation. After checking the operation, the funds are usually returned to the balance.
- Contact the communication salon. It makes sense if you are located near a branch of the company. Take your passport with you.
- Send an email to support. To do this, use this link. On the site, you can fill out a form with details about fraud.
Help section on the Megafon website
The link provided above gives you access not only to the contact form, but also to a lot of useful information about malware, mobile fraud, information for parents and so on. To send a request, click on the "Report" button. In the form, indicate personal data, the date of the event. Find out more about scammers. Here you can specify a link to my-m-portal. If an amount was debited when going to the site, then it must also be indicated. Additionally, you can attach a screenshot with a message and describe the situation in your own words. This increases the chances of a successful resolution of the problem.
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You can also forward the spam message with this link to the toll-free number 1911. You do not need to copy the sender's number - it will automatically be displayed in the system on the side of the control service.
Video instruction
If you do not have time to read the entire article, then just read the main information in the presented video.
Conclusion
Solving the problem with subscribing and withdrawing money using the link to moy-m-portal is quite easy if you know the basic methods - a personal account, SMS with a service code or a call to the operator. If something does not work out for you, then write about your problem in the comments, and we will try to help!