How to write to Facebook technical support
Millions of users constantly have problems with websites and applications, and also have questions about this or that functionality. In order for people to receive qualified assistance and the right answers, special support services are being created. Today we will talk about how to write to Facebook technical support.
Feedback form
First, consider the option of contacting support. On the official Facebook website, you can compose a letter with a subject line to make it easier for employees to sort messages. A special form has been created for this. You can use it following the instructions below:
- Open the site and log in from your page.
- Now find the question mark button on the top bar. Select the "Report a Problem" option from the menu.
- After that, you will see a list of options. You need to select a request type. You can send general feedback about the social network, report a transaction issue, report functionality issues, and report offensive content.
We recommend that you choose the exact category. If in a regular review you start writing a complaint about a violation of the rules by any user, technical support has the right not to consider an appeal that is not made according to the rules.
- Depending on the selected type of appeal, the form to fill out will change. Most often, users contact the service due to problems with the functionality of the application or site. By selecting this option, you will see the fields to fill out.
- Specify the section in which the failure occurred. Then describe your problem. Try to formulate precise sentences so that employees understand the reasons faster. It is advisable to attach screenshots if the problem is related to the appearance of an error.
- After filling out, check the entire form again and the correctness of the information. Then click on the "Submit" button.
Also Read: How to Download Facebook Videos to Your Phone
To track the reaction of the technical support of the social network, you need to open the "Inbox from the support service" page. This section can be found in the main menu by clicking on the question mark icon.
Expert opinion
Daria Stupnikova
Specialist in WEB-programming and computer systems. PHP/HTML/CSS editor for os-helper.ru site .
Ask Daria We hasten to warn you that the support service does not indicate the response time, and may not respond to your message at all.
Help community
The next contact option is the Facebook help community. You can check it out at the link provided. When you open the site, you will see a semblance of a classic forum where each person can ask a question and get an answer not only from the administration, but also from ordinary users of the social network. If you want to create your own topic, then click on the "Ask a Question" button. At the first stage, select a topic and clarification, then enter a question and click on "Next".
Then the site will offer to get acquainted with the already created questions. Perhaps among them you will find a solution to your problem. If not, then proceed to the third step, where you need to provide additional details of the problem. For example, attach screenshots with an error.
To make it more convenient for you to search for an answer among already created topics, you can switch between thematic sections to the left of the discussion list.
Reference
The last option does not apply to communication with living representatives of the administration, but it will help clarify dozens of ordinary questions. You can use the help center even without registration and authorization on the site.
Don't forget about the Facebook mobile app, through which you can also contact technical support by filling out the appropriate form.
Video instruction
If you have already read the instructions, then we offer you a detailed video to understand the question in more detail. The video understands all the ways to contact the social network support service.
Also Read: How to Permanently Delete a Page on Facebook
Conclusion
So, we have analyzed the main options for contacting Facebook technical support. Remember that the administration does not guarantee a 100% answer and solution to the problem, especially if it is purely individual. And if the problem concerns the functionality of the site, there will be many such requests, so technical support will quickly fix all problems.
Expert opinion
Basil
Project manager, comment moderation expert.
Ask a Question If you want to clarify any point from the article, then ask your questions in the comments below.