Common Netflix Error Codes and SolutionsDevice Specific Error Codes and SolutionsOther Error Codes and Solutions
Encountering an error code while watching a movie or series on Netflix can be frustrating. In this list, you can find the most common Netflix error codes and their solutions.
Common Netflix Error Codes and Solutions
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NW-2-5: There is a problem with your internet connection. Check your internet connection and try again.
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UI-800-3: There is a problem connecting to Netflix. Restart your device and try again.
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10023: There is a problem connecting to Netflix. Check your device's network settings and try again.
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11800: There is a problem with your account. Visit the Netflix Help Center or contact customer service.
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NW-1-19: There is a problem with your internet connection. Restart your modem and router and try again.
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10023: There is a problem connecting to Netflix. Check your device's date and time settings and try again.
Device Specific Error Codes and Solutions
TVs:
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TVQ-STB-101: Your TV does not support Netflix. You need to purchase a Netflix-compatible TV or use Netflix on a different device.
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TVQ-STB-102: The Netflix app on your TV is not up to date. Update the Netflix app and try again.
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TVQ-STB-104: Your TV does not support the latest version of Netflix. You need to purchase a Netflix-compatible TV or use Netflix on a different device.
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TVQ-STB-105: There is a problem with the Netflix app on your TV. Reinstall the Netflix app and try again.
Smartphones and Tablets:
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1011: The Netflix app is not up to date. Update the Netflix app and try again.
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1012: There is not enough space on your device. Free up some space on your device and try again.
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1013: There is a connection problem between your device and Netflix servers. Check your internet connection and try again.
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1014: There is a problem with your device. Restart your device and try again.
Computers:
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M7111-1331: Your browser does not support Netflix. Use a Netflix-compatible browser and try again.
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M7121-1331: There is a problem with your browser. Update your browser and try again.
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M7353-5101: There is a problem connecting to Netflix. If you are using a VPN or proxy, disable it and try again.
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M7361-1253: There is a problem with your browser. Clear your browser's cache and try again.
Other Error Codes and Solutions
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5009: All devices on your account are in use. Stop using a device on your account or upgrade your plan to add more devices.
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57005: Your account has been suspended. Visit the Netflix Help Center or contact customer service.
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57101: There is a problem with your account. Visit the Netflix Help Center or contact customer service.
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H7361-1253: There is a problem connecting to Netflix. If you are using a VPN or proxy, disable it and try again.
Conclusion:
In this list, you can find the most common Netflix error codes and their solutions. If you cannot find the error code in this list or cannot resolve the error code, visit the Netflix Help Center or contact customer service.
Additional Information: